Collar Spot Privacy Policy

This Privacy Policy explains how Collar Spot ("we", "us", "our") collects, uses and discloses your personal information when you visit collarspot.au, make a purchase or contact us (the "Services"). By using the Services, you agree to the collection, use and disclosure of your information as described here.

Information we collect from you

• Contact details: name, address, phone number and email
• Order information: billing and shipping address, payment confirmation, items ordered and engraving details
• Account information: login and security details
• Customer support information: anything you include in messages to us

Information we collect automatically

We use cookies, pixels and similar technologies to collect information about how you use the site, including device and browser information, network connection, IP address and pages viewed. We also use session recordings to understand how visitors use the site. Session recordings do not capture payment card details or passwords.

Information from third parties

• Shopify, which powers our store
• Payment processors, which process your payment and verify billing details
• Shipping carriers and tracking providers, which provide delivery status and delivery confirmation
• Our returns provider (Redo), which processes return requests and return shipping
• Advertising and analytics partners, through tracking technologies on our site and emails

How we use your information

• To process payments, fulfil and ship orders, and provide tracking and delivery updates
• To process returns, exchanges, refunds and warranty claims
• To provide customer support
• To send marketing communications, which you can opt out of at any time
• To detect and prevent fraud, and to verify that orders are authorised
• To respond to payment disputes and chargebacks

Payment disputes and fraud prevention

If a payment dispute or chargeback is raised on your order, we may share relevant order records with our payment processor and the card issuer. This may include order details, IP address and device information, billing and shipping addresses, tracking and delivery confirmation, return records and communications between you and us.

How we disclose your information

• Service providers who act on our behalf, including payment processing, fulfilment and shipping (including our warehouse partner in China), returns, customer support, data analytics and cloud storage
• Business and marketing partners, who use your information under their own privacy notices
• Where you request or consent to it
• Where required by law, to enforce our Terms, or to protect our rights and the rights of others

We do not use or disclose sensitive personal information without your consent.

International transfers

Our orders are fulfilled from China and our service providers operate in several countries. Your information may be transferred, stored and processed outside the country you live in.

Cookies

For information about the cookies used to power our Shopify store, see shopify.com/legal/cookies. You can set your browser to block or remove cookies, but some features of the site may not work properly.

Reviews and user content

Product reviews and other content you submit publicly can be seen by anyone. We are not responsible for information you choose to make public.

Children

The Services are not intended for children and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, contact us and we will delete it.

Security and retention

No security measures are perfect. We keep personal information for as long as needed to provide the Services, comply with legal obligations, resolve disputes and enforce our policies, including retaining order, delivery and communication records for payment dispute purposes.

Your rights

Depending on where you live, you may have the right to access, correct or delete your personal information, request a copy of it, restrict or object to processing, or withdraw consent. You can unsubscribe from marketing emails at any time using the link in the email. To make a request, contact us using the details below. We may need to verify your identity first.

Complaints

If you have a complaint about how we handle your personal information, contact us first. If you are not satisfied with our response, you may lodge a complaint with your local privacy or data protection authority. In Australia, this is the Office of the Australian Information Commissioner (OAIC).

Changes to this policy

We may update this policy from time to time. The updated version will be posted on this page with a new "Last updated" date.

Contact

Collar Spot
Email: support@collarspot.au